Dear OOSH Parents,
Over the last 6 months, we have seen a rise in demand for our services where it has placed significant pressure on having adequate positions available for working/studying parents in our community. We have also observed many “no-shows” on booked days. We hope to resolve the lack of available spaces by the following process.
We would like to encourage parents to take advantage of our existing extremely flexible cancellation process that is within our Policies In Practice found on our Website.
Notice period required for existing bookings
The minimum notice required for each of our services is shown below and is required in writing.
After School Care Up to 1:30pm the same day of booking for no charge
Before School Care Up to 1:30pm the working day before your booking for no charge
Vacation Care Up to 1:30pm the working day before your booking for no charge
All bookings (including sick days) not cancelled by the times shown above will be charged at full fee.
Please note that Weekends and Public Holidays are not working days
However, if you do not cancel your booking before the session starts you be charged an additional “Non Notification Fee” of $20. This is also found in our “Polices in Practice” on our Website.
The Non Notification Fee will be charged from Monday 20th of March 2023 if we have not been notified in writing either via our website or by email by the following times
After School Care 02:45pm the day of the booking
Before School 06:30am the day of the booking
Vacation Care 07:00am the day of the booking