Attention all Parents
We have recently made changes to our cancellation policy that will be implemented from 19 September 2016. Both the Parent Guide and Policies in Practice have been updated with this information. The changes to this policy are shown below which can also be found on page 17 of the Parent Guide and under the fees section in Policies in Practice.
“Unlike many childcare services we realise that plans/life can change. We are happy to offer free cancellation of booked days and depending on the type of care you want to cancel it can be as little as a few hours notice. The minimum notice required for each of our services is shown below.
After School Care Up to 1:30pm the same day of booking for no charge
Before School Care Up to 1:30pm the working day before your booking for no charge
Vacation Care Up to 1:30pm the working day before your booking for no charge
All bookings not cancelled by the times shown above will be charged at full fee.
It is critical to let us know your child will not be attending in the afternoon as it causes immense stress to the staff and schools if we are out looking for children who have simply been collected by the parents or sick and we have not been notified! A $10.00 Non notification fee will be charged on top of the daily fee should notification not be received prior to the Bus Run. You can contact us via email firstname.lastname@example.org phone or text to advise us prior to bus run. Please store these numbers in your phone 0466 306 220 and 6658 9757. Please note that all bookings and cancellations should be communicated via our administration area and not the Co-ordinators or Directors.”