Click here to see “Welcome to OOSH (What you need to know)” or read through the FAQ below.

 

What Are the Hours of Operation?
  • Before School Care 6.30am – 9am
  • After School Care 2.45pm – 6.00pm
  • Vacation Care 7.00am – 6.00pm
  • OFFICE Hours 8:00am – 5:00pm Mon to Fri (Excluding public Holidays)

It is essential parents realise that the hours are strict and children must be registered after the advertised times. We cannot accept responsibility for children who are dropped off earlier and collected later than these advertised times. A late collection fee is charged for collection after 6:00pm. This fee is currently $20.00 for the first 15 minute or part thereof. After this time the fee is $20.00 per 15 minutes until the child is collected.

How Much Will it Cost?

Depending on the Child Care Subsidy (CCS) and activity hours a parent is entitled too, the out of pocket costs to parents can range from a few dollars to the full rate shown below. To find out more about the Child Care Subsidy please visit at  https://www.education.gov.au/ChildCarePackage

The standard full fees are $55 a day (Session) for an In Centre Vacation care day and $70 a day (session) for an excursion day.

Before School care is $15 a session and After School Care is $25 a session.

The cost of the service is directly linked to the Federal Government Child Care Subsidy.

What is the Child Care Subsidy CCS ?

From 2 July 2018 Families are able to apply for the Child Care Subsidy (CCS) to help with the cost of Child Care Fees.

Our service is approved to offer Child Care Subsidy (CCS) to eligible families and this benefit is paid to the service where the CCS comes off the cost of care. Parents and carers need to have a valid MyGov account and their CRN numbers if they are wanting to claim the CCS. More information can be obtained from the government website www.education.gov.au/ChildCare or on 136 150.

After the enrolment has been setup by the service the parent will need to accept the enrolment within their MyGov account before the Child Care Subsidy is provided to the service.  (See the enrolment process under “New Enrolments”)

When Are Statements Issued?

Statements are issues every fortnight in arrears via email and corresponds directly to the CCS forntnight.  The outstanding amount is required to be paid in full within 14 days.

We would greatly appreciate it if you could provide us with your current email address to:-

admin@communityoosh.com.au

How Do I Pay?

Fees for all services including excursions are charged to customers in arrears. A statement will be sent each fortnight that details all usage. Full payment of the account is due each fortnight of the statement date. Payments can be made by B-Pay, direct bank deposit, cheque or credit card payments over the phone to our administration area.

How to make a booking or cancel a session ?

All bookings and cancellations are required in writing to the Administration office. You can communicate bookings and cancellations via email admin@communityoosh.com.au or through our website bookings tab on this website or in the parent communications book located at the sign in desk at each of our centres. You can also call us on 0466 306 220 and 6658 9757 to advise us of a  cancellation but we do require written confirmation via email, website or the parent communication book if you are requesting no charge for the session based on the cancellation policy. All booking requests will receive a confirmation from our Administration via text or email.

How do cancellations work and do I pay for a cancelled session ?

Unlike many childcare services we realise that plans/life can change. We are happy to offer free cancellation of booked days and depending on the type of care you want to cancel it can be as little as a few hours notice. The minimum notice required for each of our services is shown below and is required in writing as set out in “How to make a booking or cancellation”

After School Care           Up to 1:30pm the same day of booking for no charge

Before School Care        Up to 1:30pm the working day before your booking for  no charge

Vacation Care                  Up to 1:30pm the working day before your booking for no charge

All bookings not cancelled by the times shown above will be charged at full fee.

It is critical to let us know your child will not be attending in the afternoon as it causes immense stress to the staff and schools if we are out looking for children who have simply been collected by the parents or sick and we have not been notified!

It is essential that your contact number can be reached and answered between 3pm and 6pm.

A $10.00 Non notification fee will be charged on top of the daily fee should notification not be received prior to the Bus Run.

What should I pack for my child to attend Vacation Care ?

Hat, sunscreen, sun/rash shirts (covered shoulders), appropriate footwear, plenty to eat and drink (a refillable water bottle).

In Winter warm clothes and socks and in Summer swimmers, swim aids (if required) towel and a plastic bag. Please label all clothes

Phones,  I-pods, tablets and digital communication devices are prohibited.

What schools do you pick up from and drop off to ?

A free bus service using our buses and vans are available for the families using the Before and After school care & during Vacation Care. Parents/guardians are required to collect children at the end of the care session for After School Care and are required to drop off their children to our service for Before School Care.Parent/guardians are responsible for transport to and from vacation care and pupil free day programs.

The schools we drop to in the mornings and pick up from in the afternoon are as follows

FUN FACTORY TOORMINA : Mary help of Christians, William Bayldon, Sawtell PS, Boambee PS, Toormina PS, Bonville PS and Christian Community School (Coffs Harbour Campus)

COFFS HAROUR (PCYC) : Coffs PS, Steiner School, Tyalla PS, Christian Community School (Coffs Harbour Campus)

We also pick up for After School Care children travelling  from Karangi PS, where they need to catch the school bus to the West High Street stop near the Butcher.

KORORA : Kororo PS

WOOLGOOLGA : Corrindi, Mullaway, St Francis Xavier, Woolgoolga PS, Sandy Beach PS

GRAFTON : Grafton Primary, Grafton Infants, South Grafton Infants, South Grafton Primary, CVAS, St Mary’s and Ulmarra

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